Glotrade Policy and Procedure Document

1. Introduction

Glotrade is committed to delivering high-quality physical products to customers through a seamless online shopping experience. This document outlines our policies and procedures to maintain trust, consistency, and service excellence.

2. Company Overview

Glotrade is a B2C eCommerce platform specializing in a diverse range of physical products, offering nationwide delivery via trusted third-party logistics partners.

3. Customer Service Policy

• We aim to respond to all inquiries within 24 hours.
• Customer satisfaction is our priority; we offer assistance via email, WhatsApp, and phone.

4. Order & Fulfillment Policy

• Orders are processed within 1-2 business days.
• Customers receive confirmation and tracking information via email/SMS.

5. Shipping Policy

• Glotrade uses third-party logistics such as DHL, GIG, and others.
• Standard delivery timeline is 2-5 business days depending on location.
• Delays from courier services are communicated proactively.

6. Return & Refund Policy

• Returns accepted within 7 days of delivery for faulty or incorrect products.
• Refunds processed within 5-10 business days after return approval.
• Products must be in original condition and packaging.

7. Privacy Policy

• We collect minimal customer data required for order processing.
• Data is securely stored and not shared with third parties.

8. Security Policy

• Glotrade uses secure payment gateways.
• All customer data is protected using SSL encryption.

9. Payment Policy

• Payments accepted via debit/credit cards, bank transfers, and pay-on-delivery (where available).
• Orders are confirmed only after payment is successful.

10. Vendor and Supplier Policy

• Products are sourced from verified suppliers.
• We monitor quality and delivery timelines closely.

11. Dispute Resolution

• Customers can contact support for any issue resolution.
• If unresolved, disputes may be escalated to our third-party mediation team.

12. Amendment Procedure

• Glotrade reserves the right to update this document.
• Customers will be notified via email or website notice.

13. Contact Information

Email: support@glotrade.com

Phone: +2349135423242

Address: Togo, Canada, China, Nigeria, United Kingdom